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Frequently Asked Questions

EVA FAQS

 

If you haven’t found the answer to your question please contact us! Our team of specialists are here to help you.

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SHIPPING AND DELIVERY

  • Do you ship to my country?

Please, check out our expanding list of countries we ship to

  • Will I be charged for customs & import duties?

We cannot guarantee that you will or will not be charged any customs taxes. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel

  • How much is the delivery fee to our country?

For more details, check Shipping & delivery policy


 ORDER

  • What payment methods do you accept?
    We accept payment by PayPal,credit card, Bank Transfer.
  •  Do I need to have an account to place an order?

You don’t need an account to buy online at Eva Extensions

  • Can I place orders over the phone?

For international customers, purchasing over the phone is not available.


RETURNS & EXCHANGES

  • Can I exchange or return items?

Yes exchanges and return are accepted. Due to the nature and hygiene of our hair products, all products must be unopened and in its original packaging for an exchange (return) to be accepted. Any products that have been opened or tampered with will not be accepted for an exchange and return. 

  • How do I make an exchange/return?

Please use the contact form. If you don't submit a return request your item will be rejected.


PRODUCTS

  • How can I wear hair extensions without wamaging my hair?

We providing only temporary hair extensions: Temporary methods include clip-In hair extensions, flip in hair, one piece weft, ponytail and clip-on bangs. These methods are  gentle and do not damage the hair.

  • How to brush my hair extensions?

You should always be using a hair extension brush. This hair extension loop brush will not pull on your hair extensions like a normal brush, therefore it will untangle your hair without snapping or damaging it.

We recommend that you do not brush your hair too many times a day, because that can weaken both your extensions and your natural hair. Do not comb or brush the hair extensions while hair is wet.

  • How to wash hair my extensions (+ hair pieces)?

Be sure to use a moisturizing formula shampoo (sulfate free shampoo) . Before the shampooing process takes place, it is imperative to remove any existing tangles with hair brush extensions and fingers.

Place the extensions into a sink of lukewarm water and add moisturizing formula shampoo or. Wave the water around to ensure the product is evenly dispersed. Wash the extensions from the top down while gently working the shampoo into the strands. Rinse thoroughly with clean water, again working from the top down.

You should use hair mask: It is imperative to condition your hair extensions.We recommend you leave the hair mask on for up to 5 minutes then rinse thoroughly with luke warm water.

We don’t recommend blow drying your hair to dry. Gently blot hair with a towel to remove excess water. You can leave the extensions out in the sun to dry. Apply Serum to your hair extensions. Hair serum add shine, flexibility and strength to your hair extensions.

  • How do I store my hair extensions?

The  Storage Case + Hanger is the best way to store your hair extensions to prevent damage and to keep them safe.

  • What color and thickness do I choose?

To choose your perfect color please watch the video below.

We also more than happy to help you, please contact us and we will help you to choose the right thickness

  • Can I Swim With my hair extensions ( or hair pieces)?

No, it's not recommended that you swim with them.Why? Because they might get tangled with your own hair.

  • Can I sleep with my haire extensions ( or hair pieces)?

No do not sleep with your clip-in hair extension or hair pieces. Why? Because not only will it be quite uncomfortable, but the clips can pull on your hair.

  • When will you be restocking products?

We do our best to ensure products are always in stock in our online store, but can’t guarantee we won't sell out. If an item is unavailable, please check the store regularly to find out if the item you want is in stock.