Refunds & Returns policy

  • Published in Livraison et retour

Return Policy

Contact us first before returning any product. Please use the contact form below. If you don't submit a return request your item will be rejected.

Refunds and Exchanges Form

We are pleased to offer a return policy on unopened hair extensions, clips in hair, flip in hair, ponytail, clips in
bang, one piece volumizer within 14 days of receiving your order. (Customs made items are not eligible for returns or exchanges).

Any shipping or customs charges that may incur when returning the products are the customer's responsibility.

Human hair extensions are a hygienic product. We always take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety reasons.

Please return the tester piece with your full set, or hairpiece. The tester piece may not be dyed, cut or altered. Any products must be in all of its original beautiful packaging. (with invoice)



Returns will be refunded to the original form of payment after we receive your return. (hair extensions, hair piece were not opened). After we receive your package, allow up to 48 hours for your refund to be processed.

We refund free standard shipping but express shipping costs will not be refunded.



The exchange can be done in the same style, and if you want to exchange the different style, you should pay the price difference and shipping fee. (hair extensions, hair piece were not opened)

  • Custom made

Because custom and personalized hair extensions, hair pieces are made just for you, they are not returnable.